Analyzing Citrix Trace Files using CDFAnalyzer

Once in a while I have to troubleshoot various Citrix related issues at customers. Whenever I’m not able to solve the issue myself, I report the issue to Citrix Support. Most of the times Citrix asks for creating a trace file during the reproduction of the issue. That’s why I use the Citrix CDFControl utility to create a trace file and try to analyze it, before I really report the issue to Citrix Support. The required steps necessary for analyzing a trace file is what I describe in this post.

Step 1: Collect information in a trace file using CDFControl

I guess this step is familiar to anyone who has ever created a trace file for Citrix Support.

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Step 2: Start CDFMonitor to download TMF files

TMF files are used to translate ‘code’ to readable messages.

Open a command prompt and use the command CDFMonitor.exe /downloadtmfs

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CDFMonitor will ask for a user name and password. I used my MyCitrix credentials.

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The TMF files are downloaded in a folder named tmfs in the current folder of execution. Downloading the TMF files takes a while (read +/- 1 hour).

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After the TMF files have been downloaded, it’s time for the next step.

Step 3: Analyzing the Citrix Trace File using CDFAnalyzer

Start CDFAnalyzer.

Click ToolsProperties.

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Enter the path to the TMF files.

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Open the trace file.

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Happy analyzing!! 🙂

Ivan de Mes

Ivan de Mes

Ivan de Mes works as an EUC Solution Architect for Login Consultants in The Netherlands. Ivan has over 19 years of experience in delivering workspace solutions at large customers in banking, health care, education and others.

In 2017 and 2018, Ivan was rewarded with the VMware vExpert status. In 2018, Login VSI rewarded Ivan with the Login VSI Technology Advocate status.

 

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