Analyzing Citrix Trace Files using CDFAnalyzer

Once in a while I have to troubleshoot various Citrix related issues at customers. Whenever I’m not able to solve the issue myself, I report the issue to Citrix Support. Most of the times Citrix asks for creating a trace file during the reproduction of the issue. That’s why I use the Citrix CDFControl utility to create a trace file and try to analyze it, before I really report the issue to Citrix Support. The required steps necessary for analyzing a trace file is what I describe in this post.

Step 1: Collect information in a trace file using CDFControl

I guess this step is familiar to anyone who has ever created a trace file for Citrix Support.

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Step 2: Start CDFMonitor to download TMF files

TMF files are used to translate ‘code’ to readable messages.

Open a command prompt and use the command CDFMonitor.exe /downloadtmfs

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CDFMonitor will ask for a user name and password. I used my MyCitrix credentials.

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The TMF files are downloaded in a folder named tmfs in the current folder of execution. Downloading the TMF files takes a while (read +/- 1 hour).

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After the TMF files have been downloaded, it’s time for the next step.

Step 3: Analyzing the Citrix Trace File using CDFAnalyzer

Start CDFAnalyzer.

Click ToolsProperties.

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Enter the path to the TMF files.

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Open the trace file.

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Happy analyzing!! ­čÖé

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